Natural Cosmetic Formulation Club FAQ

Natural Cosmetic Formulation Club

Can my credits be refunded or exchanged if I choose the wrong class, course or resource?
All purchases made with your credits are non-refundable and non-exchangeable. You can read more about this in our Terms & Conditions.  If you wo...
Thu, 8 Dec, 2022 at 10:57 PM
What support is available?
It is really important to us that you feel supported as a member of the Natural Cosmetic Formulation Club, so that you get the most out of your membershi...
Tue, 20 Jun, 2023 at 5:35 AM
I'm already one of your students. Will I learn anything new on the Formulating Mineral Makeup course?
We’re really excited to tell you about this course as it is something we have wanted to be able to offer it for a long time! The  Formulating Minera...
Fri, 9 Dec, 2022 at 12:04 AM
I'm already one of your students. Will I learn anything new on the Cold-process Soapmaking course?
Making cold-process soap is completely different from making other types of skincare or haircare products, therefore the Cold Process Soapmaking course ...
Fri, 9 Dec, 2022 at 12:16 AM
I'm already one of your students. Will I learn anything new on the Formulating with Natural Surfactants course?
Formulating with Natural Surfactants will teach you how to make a wide range of cleansing and foaming products with natural surfactants. Formulating wit...
Fri, 9 Dec, 2022 at 12:24 AM
How can I download the classes I’ve purchased?
Classes/Resources: When you log into the Club site and click on the class or resource that you have purchased, you can scroll down and click on the ...
Tue, 13 Dec, 2022 at 1:42 AM
Do my credits have an expiration date?
If you have a monthly membership subscription for the Club, there is no expiration date for your credits; they will roll over each month if you don'...
Tue, 13 Dec, 2022 at 1:50 AM
What’s the difference between the monthly and annual membership for the Club?
There are some key differences between our monthly and annual membership plans, though the good news is that thanks to the Club’s flexible credit system...
Tue, 13 Dec, 2022 at 1:55 AM