It is really important to us that you feel supported as a member of the Natural Cosmetic Formulation Club, so that you get the most out of your membership. 


The two channels of support we offer are:


        1). Technical and administrative assistance is provided by our customer service and student experience teams.


Please contact us by email at hello@schoolofnaturalskincare.com about any of the issues listed below. This is the fastest way to get these issues resolved. A member of our team checks emails each business day (Monday to Friday, excluding UK public holidays).

 

  • Your account.
  • The credit system.
  • Accessing classes and resources within the Club.
  • Technical issues with accessing materials or with logging into the Club.
  • Your assignments (if applicable).
  • Joining the community or Formulators’ Forum.
  • The emails you receive.
  • Any feedback you wish to share with us.

 

        2). Tutor support from qualified, professional cosmetic scientists in our monthly Tutor Q&A for the duration of your membership. 

 

At any time throughout the month, you can submit a question to our Cosmetic Scientists, using this form: Submit a question.


The cut-off to submit your question will be the last Thursday of each month. Any question submitted after this time will be considered the following month. The selected questions will be answered on the first Friday of each month. The answers will be posted on the following page within the Club: https://www.cosmeticformulationclub.com/qa-vault/ 

 

Each Club member is invited to submit one or two questions each month and our Cosmetic Scientists will choose a selection of questions to answer. They will do their best to select fairly and answer the questions they feel will be of most use and interest, to the greatest number of members. We will aim to answer between 15 and 20 questions each month, on average.

 

If your question is not selected, we suggest taking a look at the Q&A Vault found within each class or course in the Club. It is possible that this question has been asked before and is stored in the Vault. You can also check the recent Q&As here.

 

Occasionally there may be a slight delay in our response time due to staff leave, public holidays, etc. Where possible, we will do our best to communicate this to our members in advance. 


There is also lots of peer-to-peer support available in our communities:


For peer-to-peer support, you can post a question in our private Facebook community, exclusively for members of the Club, and ask your fellow members for help. 

 

We encourage members to help each other – there is a wealth of knowledge to be found in the group! If you have experience or knowledge to contribute and can help another member, please do so. 


On the last Thursday of each month, you will also have the opportunity to meet fellow members at our Formulators’ Forum. 

 

These live, online sessions will be hosted by the School of Natural Skincare and offer an opportunity to come together to discuss topics that are important to your formulating studies. You will be able to connect with each other, ask questions and learn from one another’s experiences. 

 

You can read more about the support available to you with your membership here. You may also find it useful to watch the Finding Support video in the Start Here section of the Club.